![]() Unfortunately, it’s achieved its growth by becoming a kind of mini-me Ryanair. Wizz Air has long been the only option for large parts of Eastern Europe, but has expanded rapidly to more destinations in recent years. ‘It’s the best airline by a country mile,’ was the conclusion of one reader.īrowse flights with Which? Recommended Provider Jet2 Why Wizz Air is the worst airline Jet2 was one of only two airlines from more than 20 that was rated the full five stars for customer service. Its on time figure for flights was average given the disruption at airports and with air traffic control, but 72% of you told us that if delays did happen staff were available to help. Passengers said the cabins were clean and well maintained and boarding was well organised.Ĭrucially, given the disruption which has become common in air travel lately, Jet2 reliably looks after its customers. Its five-star rating for customer service is exceptional for any airline, but especially one that offers budget fares. Regularly rated the UK’s best airline by passengers in our survey, Jet2 has gone from strength to strength in recent years. N/A indicates we didn't receive enough responses to award a rating. N/A indicates too few responses for this aspect to give a star rating. Food and drink: Range and quality of on-board catering Customer service: On-ground and on-board staff Customer score: Combines overall satisfaction and likelihood to recommend the airline. Where airlines have both UK and EU subsidiaries the results for both are combined Boarding: The boarding process – waiting time, queues, etc. Using the table: On-time : Percentage of all scheduled flights arriving into the UK within 15 minutes of time due, according to the CAA (Oct 2021 to Sept 2022) or cancelled within 24 hours of scheduled departure in the same period. See our table of the best and worst airlines below. Fly anyone but British Airways and Lufthansa. When booking this year, make sure you travel with an airline that will help you out if your flight is disrupted. It too suffered some delays and cancellations, but 72% of survey respondents told us that when this did happen Jet2 were available to help. ![]() That’s just part of the reason Jet2 has once again been rated the UK’s best short-haul airline. Almost one in three of you told us you had a problem with a flight over the past year, but the difference was how the airline dealt with that problem. But this year, with strikes and ongoing staff shortages, it pays to pay attention to those airlines that look after customers when something goes wrong. Our survey lets you compare your favourite airlines for everything from cabin cleanliness and boarding to those crucial measures on long haul, food and drink and the inflight entertainment. Quite simply, it is to be avoided at all costs. It gained just one star for seat comfort and cabin environment, and other ratings were not much better. No, it’s not Ryanair, which has been rated bottom of our survey in recent years but fast growing Wizz Air. The worst airline in our survey this year operated just 56% of its flights on time, cancelled nearly 2% of them within 24 hours of departure and generally treated many customers to an awful time.
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